Customer Success & Support
/Trusted operator
Customer Success Manager
CSM
Compensation
INR 9 - 16 LPA.
Engagement
Full-Time
Permanent role. Full-time commitment. Remote-first, with periodic in-person off-sites.
Scope of role
Drive specific initiatives with minimal supervision. Deepen craft. Begin mentoring others.
01 — The role
Why this role exists at EduRankAI
Own a portfolio of B2B accounts under the Senior CSM. Drive adoption, surface churn signals, defend renewals. Grow into a Senior CSM role over 18 months. The role exists for CSMs who treat the work as long-term relationship-building, not as transactional check-ins.
02 — The work
What you will own
- 01 Own a B2B portfolio under Senior supervision.
- 02 Run QBRs with your accounts.
- 03 Surface churn signals early.
- 04 Drive adoption metrics in your portfolio.
- 05 Pair daily with the Senior CSM.
03 — The expertise
What we look for
04 — The bar
Who thrives here
- → You have done CSM work at a real product for at least 12 months.
- → You can describe an account you saved and what you actually changed.
- → You write clean QBR notes that customers reference.
- → You read account dashboards daily and can describe a signal you caught early.
05 — How we work
The EduRankAI environment
Remote-first, async-first
Work from anywhere. We optimise for deep work, not face time. Periodic in-person off-sites for the full-time team.
High autonomy, high standards
We hire adults and trust them. You will be expected to set your own goals, communicate clearly, and ship.
Builders, not bureaucrats
We optimise for clarity over process. Make the call, ship the work, write up what you learned.
Bharat-built, globally ambitious
We are an Indian frontier AI lab. We build for India first and the world second — in that order.
06 — Hiring process
What to expect after you apply
- 01
Application review
Every application is read personally within five business days. We respond either way.
- 02
Take-home or live exercise
Role-specific. Time-boxed. Real problems we are actually working on, not invented puzzles.
- 03
Conversations
Deep technical and values conversations with the team you would join. No trick questions. No panel ambushes.
- 04
Offer or honest no
If yes: digital offer letter, signed in-portal, transparent terms. If no: written feedback if you want it.
Before you start
What we will collect. What it costs. What we will not do with it.
Application fee
CHF 5
Mid tier
We will collect
- Name, email, phone — Account + application updates. No marketing.
- Resume / portfolio link — Human review of your work.
- Date + place of birth — Identity verification only.
- Your written responses — Selection rubric. Read by humans.
- Government ID (later) — Anti-fraud at offer / interview stage. Not at signup.
We will never
- Sell your data
- Share with third-party recruiters
- Use for advertising
- Train models on it
- Send marketing email
Our situation
EduRankAI is a small, independent organization building long-term capabilities in educational intelligence, advanced AI systems, and research infrastructure. We take no advertiser money, no donations with strings attached, and no investor pressure on hiring decisions. The small per-application fee covers the real cost of processing your application — human review, identity verification, infrastructure, reviewer time. It buys us the right to be honest. Genuine financial hardship? Request a fee waiver inside the application — reviewed individually within 5 business days, with no record in your file and no second-class treatment of waiver-granted applications.
Ready to apply?
We read every application personally. If you are the right person for this role — regardless of pedigree, background, or where you are based — you will hear back from us within five business days.
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