Marketplace & Logistics
/Early career, real ownership
Rider Experience Associate
Fleet Operations
Compensation
INR 4 - 8 LPA.
Engagement
Full-Time
Permanent role. Full-time commitment. This is an on-site role at Kolkata. It is not remote and not hybrid.
Scope of role
Work on real problems day one. Be supported by senior mentors. Grow fast.
01 — The role
Why this role exists at EduRankAI
Day-to-day rider support, escalations, welfare. The role is on the ground in the city. Grow into a City Operations role over 18-24 months. The bar is "riders trust you" — earned by handling difficult conversations professionally and by surfacing their real feedback to HQ without sanding off the edges.
02 — The work
What you will own
- 01 Handle rider escalations professionally.
- 02 Run welfare programmes locally.
- 03 Surface rider feedback to HQ without softening it.
- 04 Pair daily with the City Ops Lead.
- 05 Author weekly rider digests.
03 — The expertise
What we look for
04 — The bar
Who thrives here
- → You have worked in operations or customer-facing work for at least 12 months.
- → You can run a difficult conversation in two languages.
- → You write clearly about hard topics.
- → You can describe a time you advocated for a rider when it was unpopular at HQ.
Terms of Engagement
How working time works at this level
A scheduled week: five days, eight hours a day, with two full rest days.
Type
Junior
Working days
5 per week
Rest days
2 per week
Scheduled week
40 hrs
Per day
8h
Measured by
Objectives agreed at the start of each cycle. Hours recorded for compliance are never used as a performance score.
Where this stands legally
Within the 9-hour day and 48-hour week ceiling of the applicable state Shops and Establishments Act, with at least 24 consecutive hours of weekly rest and a break of at least 30 minutes after five hours of continuous work. Hours are recorded for statutory compliance only. Work beyond the scheduled week is agreed in advance and compensated with time off in lieu.
The full per-level model is published at Working Hours by Level.
05 — Hiring process
What to expect after you apply
- 01
Application review
Every application is read personally within five business days. We respond either way.
- 02
Take-home or live exercise
Role-specific. Time-boxed. Real problems we are actually working on, not invented puzzles.
- 03
Conversations
Deep technical and values conversations with the team you would join. No trick questions. No panel ambushes.
- 04
Offer or honest no
If yes: digital offer letter, signed in-portal, transparent terms. If no: written feedback if you want it.
Before you start
What we will collect. What it costs. What we will not do with it.
We will collect
- Name, email, phone — Account + application updates. No marketing.
- Resume / portfolio link — Human review of your work.
- Date + place of birth — Identity verification only.
- Your written responses — Selection rubric. Read by humans.
- Government ID (later) — Anti-fraud at offer / interview stage. Not at signup.
We will never
- Sell your data
- Share with third-party recruiters
- Use for advertising
- Train models on it
- Send marketing email
Our situation
EduRankAI is a small, independent organization building long-term capabilities in educational intelligence, advanced AI systems, and research infrastructure. We take no advertiser money, no donations with strings attached, and no investor pressure on hiring decisions. Applying is free, and every application is read by a human — recruitment, technical, academic and leadership teams. It buys us the right to be honest.
Ready to apply?
We read every application personally. If you are the right person for this role — regardless of pedigree, background, or where you are based — you will hear back from us within five business days.
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